Contact Our London Translation Agency

Contact our London translation agency by phone on our UK landline, by email for written quotes, through the online quote form for file uploads, or by WhatsApp for fast project scoping. The team replies within one working hour during UK business hours, Monday to Friday, 09:00–18:00, and urgent certified translation requests receive a confirmed turnaround within 30 minutes of first contact. Every channel routes directly to a named project manager rather than a shared inbox or automated menu, so certified, business, technical, medical and legal enquiries reach the right subject specialist at the very first touchpoint.

The agency handles enquiries from clients based in London, across the United Kingdom and internationally, with all file exchange conducted over encrypted, secure connections. Hard-copy certified translations ship by tracked Royal Mail Special Delivery or international courier on request, so clients outside London receive the same standards of service as those who visit the office in person.

The 5 routing categories work as follows:

• Certified desk — birth certificates, marriage certificates, transcripts, immigration papers and Apostille-bound documents accepted by the UK Home Office, HMCTS, NHS and UK universities.
• Business desk — contracts, financial reports, websites and marketing campaigns across 200+ language pairs.
• Technical desk — engineering manuals, IT documentation, patents and safety data sheets handled by subject-matter qualified linguists.
• Medical desk — clinical trial files, patient records and pharmaceutical labelling reviewed under a two-stage bilingual process.
• Legal desk — contracts, witness statements, court bundles and corporate filings requiring precision and confidentiality.

What is the fastest contact channel for a translation quote?

The Request a Quote form is the fastest channel because it captures source language, target language, word count, deadline and file in one step, routing the enquiry immediately to the matching project manager. The form accepts secure file uploads of up to 100 MB, covering single certificates through to multi-volume technical manuals, and submissions sent before 17:00 receive a fixed written quote the same working day. Quotes are based on source word count multiplied by a per-word rate that varies by language pair, subject matter and certification level, with a minimum charge applied to documents under 250 words.

Which contact details should you use for urgent certified translations?

Use the direct UK landline and mark the email subject ‘Certified – Urgent’ so the certified translation desk prioritises the request and confirms turnaround within 30 minutes. Certified translations produced by this agency are accepted by the UK Home Office, HMCTS, NHS, UK universities and for Apostille purposes, making it essential that urgent deadlines are flagged at first contact. For Home Office, HMCTS and university deadlines falling on the same day, follow the call with a scanned PDF uploaded through the secure form so the linguist can begin work without delay.

Route your enquiry to the matching service line for a faster, more accurate quote: certified translation for official documents, business translation for corporate and marketing content, technical translation for engineering and manuals, medical translation for clinical files, legal translation for contracts, and interpreting, transcription or voice-over for spoken-language projects. Each service line is staffed by linguists with subject-matter qualifications in that domain, so routing correctly means your project is priced and assigned without any internal transfer delay. The agency covers 200+ language pairs across all service lines, with Spanish, French, German, Arabic and Mandarin ranking as the five most frequently requested languages for both certified and business translation work.

Who handles certified and sworn document translation enquiries?

The certified translation desk handles birth certificates, marriage certificates, academic transcripts, immigration papers and Apostille-bound documents. Certified translations produced here are accepted by the UK Home Office, HMCTS, NHS and UK universities, making this service line essential for visa applications, residency submissions and academic enrolment. Urgent certified requests receive a turnaround confirmation within 30 minutes of contact, and standard certified translations are delivered at up to 2,000 source words per linguist per day. Full service details sit on the dedicated Certified Translation Services page.

Who handles business and marketing translation enquiries?

The business translation team manages contracts, financial reports, websites and marketing campaigns, with transcreation specialists available for adapting brand voice to foreign-language markets. Business translation is priced on source word count with a per-word rate that reflects the language pair and subject complexity, and a minimum charge applies for short documents. Spanish, French, German, Arabic and Mandarin are the five most-requested business language pairs, though the full roster covers 200+ combinations. Route corporate content to Business Translation Services for a same-working-hour quote.

Who handles technical and medical translation enquiries?

Technical and medical enquiries go to subject-matter linguists who hold qualifications in engineering, IT, life sciences or pharmacology, and every translation is reviewed by a second bilingual linguist before delivery. Technical translation covers engineering manuals, IT documentation, patents and safety data sheets, where terminology precision is a regulatory requirement. Medical translation covers clinical trial files, patient records and pharmaceutical labelling, where accuracy is directly linked to patient safety and regulatory compliance. Route engineering and IT files to Technical Translation Services, and clinical or pharmaceutical files to Medical Translation Services.

Who handles interpreting, transcription and voice-over requests?

Spoken-language requests route to the interpreting coordinator, who books on-site, telephone and video interpreting for clients in London and across the UK. On-site interpreting is available at offices, courts, hospitals and conference venues; telephone and video interpreting offer immediate access for remote consultations and international meetings. Transcription services produce verbatim or edited transcripts that can serve as the source text for subsequent translation, and voice-over deliverables ship as recorded multilingual narration for video and e-learning in MP3 or WAV format. Book interpreters through Interpreting Services, and request transcripts through Transcription Services.

How quickly do we respond to contact enquiries?

Quote enquiries receive a written response within one working hour during UK business hours (Monday to Friday, 09:00–18:00); urgent certified translation enquiries receive a phone callback and turnaround confirmation within 30 minutes, and out-of-hours messages submitted after 18:00 are answered by 09:30 the next working day. These response times are commitments, not targets — they reflect the agency’s operational structure in which every inbound enquiry routes to a named project manager with direct responsibility for that service line. For clients with Home Office, HMCTS, NHS or university submission deadlines, the 30-minute urgent response window is particularly critical, as it confirms both turnaround time and price before the client commits to proceeding.

Response speed is supported by the online quote form, which captures source language, target language, word count, deadline and file format in a single submission, allowing project managers to assess and price an enquiry without back-and-forth clarification. The secure upload accepts files up to 100 MB, meaning even large technical or medical documents can be reviewed immediately rather than requiring a follow-up file transfer.

What are the UK business hours for live phone support?

Live phone support runs Monday to Friday, 09:00–18:00 UK time, with a duty project manager available for rush service enquiries on Saturday mornings between 09:00 and 13:00. Calls are answered by a London-based project manager who has direct access to linguist availability and pricing, enabling a verbal quote to be given during the call itself for straightforward projects. For urgent certified translations, a phone call is the fastest trigger for the 30-minute turnaround confirmation, particularly when combined with a simultaneous file upload through the secure online form.

How do you make a complaint about a translation?

If you are dissatisfied with a translation or with any aspect of the service, contacting the agency promptly allows the team to investigate and resolve the matter quickly. Use the dedicated complaints email address to raise your concern, and a senior project manager will acknowledge your message within one UK business day. The 3-stage resolution process covers acknowledgement, independent linguist review, and corrective delivery or refund as appropriate — ensuring every complaint is handled with the same rigour applied to the original project.